Does my Intro Offer start from the date of purchase or first class?
Your Intro Offer activates from your first class, and you’ll have 30 days from that date to use your credits.

Do I need to book ahead?
Yes, we highly recommend booking ahead to avoid missing out — our classes often reach full capacity.

How do I book a class?
Simply download the House of Movement app, create an account, and browse our Mat and Reformer Room class timetables.

How does the waitlist work?
If a class is full, join the waitlist. When a spot becomes available, the first person in the queue will be notified and given 10 minutes to confirm. If they don’t respond, the opportunity moves to the next person on the list. 30 minute before class, it turns into “fastest fingers first”, where everyone on the waitlist will be notified and it will be the fast person to accept spot that joins.

What time should I arrive?
Arrive at least 5 minutes before class. If it's your first visit, we recommend coming 10 minutes early so we can welcome you, show you around, and help you settle in.

What should I wear?
Comfortable activewear that allows you to move freely. Grippy socks are recommended but not required.

What should I bring?
Just a water bottle, a sweat towel, and your beautiful self!

What is your cancellation/no-show policy?
You can cancel up to 6 hours before class and have your credit returned.
Late cancellations (within 2 hours).
No-shows will forfeit their credit.

How do I cancel a class?
Head to the app, tap on your booked class, then select Cancel and confirm.

What if the doors are locked?
Our doors are locked once class begins, as we don’t have regular reception staff. Please arrive on time — late arrivals unfortunately won’t be able to join the class.

What's the best way to contact you?
Email us at hello@moveberwick.com.au. We aim to respond within 24 hours.
You’re also welcome to chat with any of our team in-studio!

I’m new to Pilates — which classes can I join?
Welcome! We’re thrilled to have you. All classes on our timetable are open-level, meaning they’re beginner-friendly and our instructors will guide you through movement with support and challenge tailored to you.

Can I attend if I’m pregnant?
Yes, we will welcome women to join us during any trimester of their pregnancy — of course, we always recommend checking in with your doctor first to make sure regular Pilates classes are suitable for you. Our trainers are ready to support you, by providing an empowering environment for you to move your body, with suitable adjustment and modifications provided as needed.

When can I return to class after giving birth?
Firstly, congratulations! We recommend waiting at least 6 weeks postpartum, and getting clearance from your healthcare provider before returning. We’re here to support you in rebuilding strength safely.

How do I suspend or cancel my membership?
To suspend your membership, please email hello@moveberwick.com.au with your desired start and end dates. We’ll process your suspension and update your membership accordingly.
To cancel your membership, we require at least two weeks' notice via email. Once cancellation is confirmed, you’ll have two final payments, during which you can continue attending classes until the end of that period.

How do I update or downgrade my membership?
Memberships can be upgraded or downgraded at any time. Simply email hello@moveberwick.com.au and let us know your preference. Changes can take effect either from your next payment or from a date that suits you.

How do I buy a gift card?
You can purchase a gift card online via the link below:
👉 Buy a Gift Card

Memberships & Packs Acknowledgement

I understand that House of Movement offers various membership and class pack options for participation in Pilates and movement-based classes, including but not limited to:

- Ongoing weekly memberships (unlimited or fixed classes per week)

- Prepaid class packs (e.g. 5, 10, or 20 etc-class options)

- Specialised offerings such as discounts for students and health care professionals. (This can be granted upon request via email, with ID for proof).

I acknowledge and agree to the following:

Foundation Membership Terms and Conditions

    •    12-week minimum commitment

    •    Cancel anytime after the initial period with 2 weeks’ notice

    •    These prices are a one-time offer and will not be available again

    •    Your discounted rate remains locked in as long as your membership is active

Membership Terms and Conditions

- Memberships are ongoing and billed on a recurring weekly basis.

- I may pause or suspend my membership by emailing hello@moveberwick.com.au with a specified start and end date.

- I may cancel my membership with a minimum of two weeks' written notice via email. Upon cancellation, I understand that two final payments will be charged, during which I may continue to attend classes.

Modifications to Membership

- I may upgrade or downgrade my membership at any time by contacting House of Movement via email. Changes may take effect from the next billing cycle or on a specific date, as agreed.

Class Packs

- Class packs are valid for a set period (varying depending on pack, ensure to read expiry at the start of purchase) and are non-refundable and non-transferable unless otherwise specified.

- Expired or unused classes may not be carried forward or refunded unless required by Australian consumer law.

No Refund Policy

- I understand that House of Movement does not provide refunds for unused classes, early cancellations, or change of mind, except as required by law.

Gift Cards

- Gift cards are available for purchase and are redeemable toward any eligible services offered by House of Movement.

- Gift cards are non-refundable and expire after 3 years from the date of issue unless otherwise required by law.

By signing this waiver, I acknowledge and agree to the above membership and pack conditions as part of my participation at House of Movement.

4. Studio Policies & Etiquette

I agree to respect the space, fellow clients, and instructors at all times. I understand:

Class Duration - 
All classes run for 45 minutes.

Arrival Time - 
Please arrive at least 5 minutes before your scheduled class.
If it’s your first time or you’d like to make a purchase, we recommend arriving 10 minutes early.

Once the class begins, the studio doors will be locked and will not reopen until the session ends. This is to maintain a distraction-free environment and because we do not have a permanent receptionist on site.

Personal belongings are my responsibility. House of Movement is not liable for any lost or stolen items.

Cancellation Policy

- Standard Cancellation Window:
You may cancel your class up to 6 hours before the start time without penalty.

- Late Cancellation (within 6 hours):
If you cancel within 6 hours of class start time, you will forfeit your class credit.

- No Show:
Once the class begins, a no-show will be recorded and your spot forfeited.

- Cancellation of Membership - 2 weeks notice via email.

Waitlist Policy

- Waitlist Capacity:
 Each class can support up to 6 clients on the waitlist.

- Waitlist Notifications:
 As a spot becomes available, clients will be notified in order of their position in the queue.
Each person will have 10 minutes to accept or decline the offer before the next person is contacted.

- Waitlist Cut-Off: 
If a spot opens within 30 minutes of the class starting, notifications will no longer follow the queue order.
At this point, a “fastest fingers first” approach applies—everyone on the waitlist will be notified, and the first to book gets the spot.

House of Movement Liability Waiver & Informed Consent

Welcome to House of Movement.

We’re honoured to have you here. Our studio is a space built on intentional movement, community, and care. To ensure a safe and supported experience for everyone, we kindly ask that you read and agree to the following terms prior to participating in any class, session, or studio offering.

1. Voluntary Participation & Assumption of Risk

I acknowledge that my participation in classes, workshops, or sessions offered by House of Movement—including but not limited to Pilates (mat and reformer), strength training, yoga, mobility, prenatal and postnatal movement, and breathwork—carries inherent physical risks.

I understand these risks may include, but are not limited to, muscular strain, joint stress, and the possibility of more serious injury. I affirm that I am voluntarily participating and take full responsibility for my health and physical wellbeing during and after class.

2. Health Declaration & Pre-Existing Conditions

I confirm that I am in good physical condition and have disclosed any relevant injuries, limitations, or medical conditions—especially those that may affect my ability to participate safely. I acknowledge that it is my responsibility to consult a physician or medical professional before beginning any new physical activity.

Pregnancy Policy

At House of Movement, we are committed to supporting the health, safety, and wellbeing of our pregnant clients. To ensure all participants move safely and appropriately during pregnancy, we have the following policy in place:

Medical Clearance

Pregnant clients are strongly encouraged to seek advice and clearance from their licensed healthcare provider before participating in any physical activity, including Pilates classes.

However, House of Movement does not require a separate Pregnancy Intake Form. By agreeing to our General Waiver, pregnant clients acknowledge that they have consulted with their healthcare provider as needed and accept full responsibility for participating in classes.

Class Eligibility

Clients who are pregnant are welcome to attend open-level classes but must inform the instructor of their pregnancy prior to class commencement, so that modifications and appropriate support can be offered.

Client Responsibility for Movement & Health

Pregnant clients are responsible for monitoring their own health and physical responses during classes. This includes:

Modifying or stopping movements as needed (or when advised by trainer)

Using props and supports when appropriate

Listening to their body and resting whenever necessary

Alerting the instructor immediately if they feel unwell or experience any discomfort

Clients are reminded to work within their own personal limits and recognise that instructors can offer general guidance and mofications but cannot provide individualised medical advice.

Acknowledgement & Liability

By signing the House of Movement General Waiver and participating in classes while pregnant, clients acknowledge that they do so at their own risk and agree to release House of Movement, its staff, and instructors from any liability related to injuries, health complications, or risks arising from participation.

3. Waiver of Liability & Release

In consideration for being permitted to engage in studio activities, I hereby release, indemnify, and hold harmless House of Movement, its directors, staff, trainers, contractors, and representatives from any and all liability, claims, demands, causes of action, or damages arising from my participation—whether caused by negligence or otherwise.

This waiver applies to all classes, workshops, open studio time, and private sessions held both on and off-site.

4. Memberships & Packs Acknowledgement

I understand that House of Movement offers various membership and class pack options for participation in Pilates and movement-based classes, including but not limited to:

Ongoing weekly memberships (unlimited or fixed number of classes per week)

Prepaid class packs (e.g., 5, 10, or 20-class options)

Specialised offerings such as discounts for students and health care professionals. (This can be granted upon request via email, with ID for proof).

I acknowledge and agree to the following terms:

Membership Terms

Memberships are ongoing and billed on a recurring weekly basis.

I may pause or suspend my membership by emailing hello@moveberwick.com.au with a specified start and end date.

I may cancel my membership with a minimum of two weeks' written notice via email.

Upon cancellation, I understand that two final payments will be charged, during which I may continue to attend classes.

Modifications to Membership

I may upgrade or downgrade my membership at any time by contacting House of Movement via email.

Changes may take effect from the next billing cycle or on a specific date, as agreed upon with the studio.

Class Packs

Class packs are valid for a set period (expiry is stated at purchase).

Class packs are non-refundable and non-transferable unless otherwise specified or required by law.

Expired or unused classes may not be carried forward or refunded unless required by Australian consumer law.

No Refund Policy

I understand that House of Movement does not provide refunds for unused classes, early cancellations, or change of mind, except as required by law.

Gift Cards

Gift cards are available for purchase and can be used toward eligible services.

Gift cards are non-refundable and expire three years from the date of issue unless otherwise required by law.

5. Studio Policies & Etiquette

Class Duration

All classes run for 45 minutes.

Arrival Time

Please arrive at least 5 minutes before your scheduled class.

If it’s your first visit or if you would like to make a purchase, we recommend arriving 10 minutes early.

Once class begins, the studio doors will be locked and will not reopen until the session ends. This is to maintain a distraction-free environment and because we do not have a permanent receptionist on site.

Personal Belongings

Personal belongings are your responsibility. House of Movement is not liable for any lost or stolen items.

6. Cancellation Policy

Standard Cancellation Window

You may cancel your class up to 6 hours before the scheduled start time without penalty.

Late Cancellation

If you cancel within 6 hours of class start time, you will forfeit your class credit.

No Show

If you do not attend your class and fail to cancel, your booking will be marked as a no-show, and your spot and class credit will be forfeited.

Membership Cancellations

Cancellation of a membership requires 2 weeks’ written notice via email.

7. Waitlist Policy

Waitlist Capacity

Each class can accommodate up to 6 clients on the waitlist.

Waitlist Notifications

As spots become available, clients will be notified in the order they joined the list.

You will have 10 minutes to accept or decline the offer before the next person is contacted.

Waitlist Cut-Off

If a spot opens within 30 minutes of the class start time, notifications will no longer follow the queue order.

At this point, all waitlisted clients will be notified, and the first to book the available spot will secure it.

8. Media Consent (Optional)

We occasionally capture photos or videos in class to celebrate and promote our community.

By signing this waiver you agree; I will inform my instructor if I do not feel comfortable being filmed or photographed when asked, within studio or during class.

9. COVID-19 & Communicable Health Awareness

I agree not to attend any class or session if I am feeling unwell or experiencing symptoms of a contagious illness.

I will follow all current health and safety protocols as required by House of Movement.

By proceeding with any purchase or booking, I confirm that:

I have read and understood this waiver.

I agree to all terms and studio policies.

This waiver remains in effect for all future visits and purchases with House of Movement.